The Fine Art of Active Listening
How well-developed are your communication skills? The Carnegie Foundation claims that personal qualities account for 85 percent of the factors contributing to job success. The Harvard Bureau of Vocational Guidance, meanwhile, notes that 66 percent of people fired from their jobs were fired because they failed to get along with people (Edith Cowan University, n.d.). The truth is, you cannot not communicate. Whether you are saying something with words or merely making a face to express your feelings, you are communicating. Much of what we do as human beings – from how we hold our arms to the tone and pitch of our voice or even how close we stand to someone – is all a communication for those who know how to read it. The more competently you communicate, the better your chances are to be a pos... »
