Home/ Courses / Diploma of Community Services (Case Management)

Diploma of Community Services (Case Management)


The Diploma of Community Services (Case Management) is ideal for gaining the necessary skill sets for a profession in the Community Services sector. You can become an advocate in areas such as family welfare, community health, employment services and disability services. The responsibilities of Case Managers are diverse in nature but generally include duties such as the implementation of service programs, the evaluation and assessment of client needs, and coordinating referral processes.

Our Diploma of Community Services (Case Management) has been developed to meet with a very high standard of education. We utilise the resources of leading authors and texts in the community services field from around the world. As such, our Diploma examines most of the prominent models and approaches used in the industry today.


Request a Course Guide

Please complete this form and we will respond within 24 working hours.

Icon-Course-Delivery Course Delivery

Online, Full-time, Part-time, Self-paced

Icon-Duration Duration

12 months (full time)

Icon-Units Structure

16 Units

You are able to gain entry to the Diploma of Community Services (Case Management) if you have:

  • Icon-Small-Tick Completed Year 12, or
  • Icon-Small-Tick Completed a Certificate III qualification, or
  • Icon-Small-Tick have at least 3 years of sufficient life experience (work or study), if over 21 years of age.

The Diploma of Community Services (Case Management) is a nationally recognised training program in Australia, so you can be assured of its quality, status and integrity.
  • Icon-Small-Tick Reduced Upfront (and enjoy a substantial discount).
  • Icon-Small-Tick Monthly Payment Plan (take advantage of our monthly payment plans over 21 or 24 months).
  • Icon-Small-Tick Pay via Credit Card or Direct Debit.

Our Student Support Centres are located in:

  • Icon-Small-Tick Brisbane
  • Icon-Small-Tick Sunshine Coast
  • Icon-Small-Tick Gold Coast & Northern Rivers
  • Icon-Small-Tick Sydney
  • Icon-Small-Tick Melbourne
  • Icon-Small-Tick Adelaide
  • Icon-Small-Tick Perth

Request a Course Guide

Please complete this form and we will respond within 24 working hours.

National-Training-Logo ITECA-Logo

Why study our Diploma of Community Services (Case Management)

Our Diploma of Community Services (Case Management) is a journey of self discovery, providing deep insight into why you think and behave as you do.

0 Career ready

When you graduate, you will be extremely well prepared to pursue a career in Community Services (Case Management) – employed or self-employed – enjoying our strong industry reputation and linkage.

1 Extremely applicable

The Diploma is extremely applicable to people from all sorts of backgrounds. Whether you are seeking a fresh start in a rewarding profession; or want to acquire counselling skills as an adjunct to your core profession – such as teachers, nurses, ministers of religion, corrective services officers and administrators.

2 Counselling education specialists

We believe you're better off learning from a specialist than a generalist. Many training providers deliver courses across a variety of industries. At AIPC, we prefer to concentrate on counselling and community services education.

3 Flexible learning

With so many demands on our time it can be difficult to fit study in around other commitments, that's why our Diploma of Community Services (Case Management) has been designed to maximise your learning from home where you can progress through your studies at your own pace.

Course Outline


[CHCDEV002] Analyse impacts of sociological factors on clients in community work and services *

This unit focuses on developing students understanding of how the delivery of services impacts clients from a range of backgrounds, and how to plan appropriately within the service.

[CHCCSM005] Develop, facilitate and review all aspects of case management #

Students will obtain the ability to develop and implement case management processes to allow for planning, monitoring and reviewing for effective service provision.

[CHCPRP001] Develop and maintain networks and collaborative partnerships #

This unit focuses on developing networks, service delivery and improving your professional practice.

[CHCADV002] Provide advocacy and representation services #

This unit provides students with the knowledge and skills required to formally advocate for clients within the service.

[CHCDEV001] Confirm client developmental status *

Students learn how to review the developmental status of their clients using appropriate language, questions and documentation.

[CHCDEV003] Analyse client information for service planning and delivery *

This units provides the relevant knowledge for developing appropriate service plans, based on client needs.

[CHCCCS004] Assess co-existing needs #

In this unit, students will learn how to determine a range of suitable services to address diverse client needs, through client assessment and liaising with specialists.

[CHCCSM004] Coordinate complex case requirements #

Students will gain the skills and knowledge to coordinate a multitude of services, based on individual client needs.

[CHCCSM006] Provide case management supervision #

This unit allows students to learn how to work within a leadership capacity within a case management capacity, including providing advice on the delivery of service to clients and working through continuous improvement practices.

[CHCMGT005] Facilitate workplace debriefing and support processes #

Students will gain the relevant skills and knowledge through this unit to provide support to colleagues within a service, including managing their health and safety and taking action where appropriate.

[CHCDIV003] Manage and promote diversity *

This unit allows students with the ability to evaluate and promote diversity within a service, and manage and contribute to workplace diversity policies and practices.

[CHCCOM003] Develop workplace communication strategies #

Students learn how to identify and develop communication practices within a service, to clients and with external support networks.

[CHCLEG003] Manage legal and ethical compliance *

This unit focuses on understanding, developing and monitoring legal, ethical and compliance issues within a service.

[HLTWHS004] Manage work health and safety *

Working under Workplace Health and Safety legislation, this unit outlines how to establish, maintain and evaluate Workplace Health and Safety policies and procedures.

[CHCCCS007] Develop and implement service programs #

This unit provides the relevant skills and knowledge to develop programs and services to meet the needs of clients.

[CHCPRP003] Reflect on and improve own professional practice

Students will learn how to evaluate their own professional development through evaluation and reflection practices.

# These units require practical demonstration of skills.
* This course also requires completion of a work placement of a minimum of 100 hours.

The Diploma of Community Services (Case Management) (CHC52015) has recently been updated by industry. When you enrol into the Diploma of Community Services, you will automatically be transitioned to the new Diploma of Community Services (CHC52021) from 1 January 2024.

At AIPC we have a payment method to suit every student. If you decide to pay for your course upfront you will enjoy a substantial discount, and you can concentrate on your studies without thinking about further payments.

If you would prefer to spread your payments, you can take advantage of our monthly payment plans over 21 months.

To further assist make training as accessible as possible, we separate payment for tuition (theory elements) from that of the practical course elements. Payment for the practical elements is done as they are undertaken. See full details below.

We always strive to keep tuition as affordable as possible, opening up quality education for everyone.

Reduced Upfront Payment
Monthly Payments**

Diploma of Community Services (Case Management)

x 21 months

*Total upfront course cost is $5,770, which includes tuition of $4,790, plus 7 practical sessions each of $140. The practical elements are paid for as they are undertaken. They can be completed either on-campus (via seven 1-day workshops), online (via Zoom/Skype), by uploading a video demonstration, or by having a private assessor assess your skills.

**Monthly payments can be made by Credit Card or Direct Debit.

For over 30-years AIPC has set the benchmark for service and support in external studies. We provide a complete external study support system that has been developed and refined over decades of research and continual student feedback.

Unlimited access to the Institutes Toll Free 1300 Study Assistance Line, 9am to 5pm EST Monday to Friday.

The structure of the Diploma of Community Services (Case Management) ensures you graduate with sufficient practical skill so you can apply your knowledge with confidence.

Regular seminars give you the opportunity to apply the theory you have learned in contemporary scenarios. They are also a great opportunity to get together with fellow students and participate in casework sessions under the guidance of a qualified Lecturer. Seminars are held regularly in most capital cities throughout Australia.

Students who may not be able to attend seminars for whatever reason, can elect to complete the practical components through alternate means, such as a one-on-one or small group session with a private assessor. We have private assessors in numerous regional areas across Australia.

Students can also complete their practical components by video recording a demonstration of their skills. We have guidelines available to assist students compile their recordings and develop effective role plays to demonstrate their skills.

Optional tutorials are available at most Student Support Centres. Tutorials provide you with support on each written subject.

Two-hour mini-lecture style:

  • Will assist you in understanding theory,
  • provide you with tips on how to structure your study timetable,
  • help you successfully compile your assignments, and
  • give you the opportunity to ask any questions you may have.

The Institute website is an extremely helpful study resource. Via the website you can access My.AIPC which is your link to numerous study support and e-learning functions. You can:

  • Download electronic versions of your workbooks,
  • Complete your activities and upload for marking,
  • Contact an Online Education Adviser for study assistance,
  • Access the Knowledge Base, a massive database of the most commonly asked academic questions, categorised for particular subjects, activities and concepts,
  • See when seminars are available in your area,
  • Plus much more.

Ready to start?

Applying is easy using our simple online application process.


30-Day Money Back Guarantee

If you're not satisfied we'll give you your money back.

Zero Risk

Your enrolment comes with a guarantee that empowers you to enrol risk-free. if, for any reason whatsoever you decide you do not want to proceed with your course within 30-day, we will give you a 100%, no questions asked, money back guarantee.

Request a Course Guide

Please complete this form and we will respond within 24 working hours.