Fees, Dates & Policies

The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) will conduct this procedure in compliance with the Higher Education Support Act 2003 and Higher Education Provider Guidelines.

For the purposes of this procedure a student is a person other than an international student¹ who is enrolled in a higher education course with the Institute. This policy applies to students funding their studies through FEE-HELP or paying their own fees.

• set a census date for each unit of study (subject) that is no earlier than 20% of the way through the unit of study;
• ensure that all students are informed upon enrolment of the census date for each unit of study in the manner and by the date prescribed in the Higher Education Provider Guidelines;
• ensure that all students are informed of the review procedures for the re-crediting of a Tuition Fee balance.

Special Circumstances

If a student withdraws from a unit of study (ie, a subject or unit) after the census date for that unit of study, or has been unable to successfully complete a unit of study, and believes this was due to special circumstances then the student may apply to have their Tuition Fee for the subject/unit re-credited for the affected units of study.

The Institute will re-credit the student’s Tuition Fee balance for the subject/unit if it is satisfied that special circumstances apply that:

• are beyond the student’s control; and
• did not make their full impact on the student until on or after the census date for the unit(s) of study in question; and
• make it impracticable for the student to complete the requirements for the unit(s) of study in question.

The Institute will be satisfied that a student’s circumstances are beyond the student’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal.

Each application will be examined and determined on its merits by considering a student’s claim together with independent supporting documentation substantiating the claim.

Initial applications for the re-crediting of a student’s Tuition Fee balance are to be made, in writing, to the Senior Student Support Officer and sent to:

The procedure for the re-crediting of a Tuition Fee balance is as follows:

1. When a student withdraws from a unit of study, the Institute shall confirm the withdrawal by giving notice to the student in writing stating the date at which the withdrawal has taken effect;
2. When a student fails to meet the requirements of a unit of study, the Institute shall confirm the failure by giving notice to the student in writing of the final result for that unit of study after results have been properly approved;
3. In the circumstance of withdrawing from a unit, the student must apply in writing to the Senior Student Support Officer within 12 months from the date specified in the notice as the day of withdrawal;
4. In the circumstance of not meeting the requirements of a unit of study, the student must apply in writing within 12 months after the period during which the student was enrolled in the unit;
5. The Institute may exercise its discretion to waive the 12 month timeframe if, in its opinion, it was not possible for the application to be made before the end of the 12 month period;
6. The Senior Student Support Officer will consider the application and will agree to such requests if they are satisfied that there were special circumstances in the student’s case;
7. If the application is successful, the Institute will re-credit the student’s FEE-HELP balance with an amount equal to the amounts of FEE-HELP assistance that the student has received for the affected unit(s) of study and the student’s FEE-HELP debt for those units of study will be removed; For students who have paid their tuition fee using their own funds, the total amount of the tuition fee will be refunded to the student;
8. The Senior Student Support Officer shall advise the student of the outcome of the application within 28 days stating the reasons for the decision;
9. The Senior Student Support Officer shall also advise the student of their rights for a review of the decision if they are not satisfied with its outcome and that a request for such a review must be lodged within 28 days from the day of receipt of the decision or such longer period as the Senior Student Support Officer allows.

Review of a decision

If a student is not satisfied with the decision made by the Senior Student Support Officer in relation to re-crediting their Tuition Fee balance they may request a review of the decision. The review shall be carried out by the Review Officer, who is the Chief Executive Officer and is senior to the original decision maker.

Any such request is to be submitted to the Review Officer in writing and:

1. must be lodged within 28 days of receiving notice of the original decision, unless the Review Officer allows a longer period; and
2. must specify the reasons for making the request and include any supporting documentation; and
3. Sent to:
   
   Australian Institute of Professional Counsellors
   Locked Bag 15
   Fortitude Valley QLD, or
   sandra@aipc.net.au

The Review Officer shall acknowledge receipt of an application for a review of the refusal to re-credit a Tuition Fee balance in writing and inform the applicant that if the Review Officer has not advised the applicant of a decision within 45 days of having received the application for review, the Review Officer is taken to have confirmed the original decision. This notice shall also advise the applicant that they have the right to apply to the Administrative Appeals Tribunal within 28 days for a review of that decision and will provide the contact details of the closest Administrative Appeals Tribunal Registry and the approximate costs of lodging an appeal.

The Review Officer shall:

• seek all relevant information from the person who made the original decision;
• review the case within 3 weeks and advise the student of the decision in writing giving the reasons for the reviewer’s decision.

The Review Officer may:

• confirm the decision;
• vary the decision; or
• set the decision aside and substitute a new decision;

The Review Officer will give written notice of the decision setting out the reasons for the decision. The applicant shall also be advised in the decision of the right to apply to the Administrative Appeals Tribunal within 28 days of receiving the written advice of a decision for a review of that decision and be provided with the contact details of the closest Administrative Appeals Tribunal Registry and the approximate costs of lodging an appeal as found at www.aat.gov.au

Where a student is unsatisfied with the reviewed decision they may apply to the Administrative Appeals Tribunal within 28 days for consideration of the Institute’s decision to refuse to re-credit their Tuition Fee balance. The student may supply additional information to the Administrative Appeals Tribunal which they did not previously supply to the Institute either in the original application or the request for review.

The Secretary of the Department of Education, Skills and Employment (DESE) or the Secretary’s delegate, will be the respondent for cases that are brought before the AAT. Upon the DESE’s receipt of a notification from the AAT, the DESE will notify the Institute that an appeal has been lodged. Upon receipt of this notification from the DESE, the Review Officer will provide the DESE with copies of all the documents they hold that are relevant to the appeal within five (5) business days.

1. As defined by the Education Services for Overseas Students Act 2000

The Australian Institute of Professional Counsellors Pty Ltd as trustee for AIPC Trust (“the Institute”) is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system which is easily accessible.

The Institute aims to:

• Develop a culture that views grievances as an opportunity to improve the organisation and how it works;
• Set in place a grievance handling system that is client focussed and helps the Institute to prevent grievances from recurring;
• Ensure that any grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality;
• Ensure that the views of each complainant and respondent are respected and that any party to a grievance is not discriminated against nor victimised;
• Ensure that there is a consistent response to grievances.

A grievance can be defined as a person’s expression of dissatisfaction with any aspect of the Institute’s services and activities.

A grievance may be an expression of dissatisfaction with:

• The enrolment, induction/orientation process;
• The quality of education provided;
• Academic matters including student progress, assessment, curriculum and awards in a course of study;
• Handling of personal information and access to personal records;
• The way someone has been treated.

This Grievance Handling and Resolution Policy and Procedure is designed to ensure that the Institute responds effectively to individual cases of dissatisfaction.  All grievances are responded to respectfully and confidentially.  At any time during the process, the student is able to seek independent professional advice and/or have another person or third party communicate or advocate on their behalf.  Permission from the student that another person or third party is communicating or acting on their behalf is required in writing (signed letter posted, emailed or faxed).

Policy coverage

In relation to non-academic grievances, the term "complainant" applies to both current students of the Institute and persons seeking to enrol with the Institute.

These grievance procedures will be made available to complainants regardless of the location of the campus at which the grievance has arisen, the mode in which they study or their place of residence.

Before an issue becomes a formal grievance

The Institute strives to deal with grievances as soon as they emerge in order to avoid further disruption or the need for a formal complaint.

In the first instance, if a complainant has a grievance about any aspect of service provided, they are encouraged to speak immediately and in the first instance with the Senior Student Support Officer or an Academic staff member to resolve the issue. Please note that it is not mandatory for complainants to raise a grievance informally.

Procedure

This procedure can be utilised by complainants to submit a grievance of an academic or non-academic nature. Grievances of an academic nature include issues related to student progress, assessment, curriculum and awards in a course of study.  Grievances of a non-academic nature cover all other matters including grievances in relation to personal information that the Institute holds in relation to an individual.

During all stages of this procedure the Institute will take all steps to ensure that:

• the complainant and any respondent will not be victimised or discriminated against;
• the complainant has an opportunity to formally present their case and each party to a grievance may be accompanied and assisted by a support person at any relevant meetings;
• a full explanation in writing for decisions and actions taken as part of the process will be provided if so requested by the complainant or a respondent;

• where the internal or external grievance handling or appeal process results in a decision that supports the complainant, the Institute will immediately implement any decision and/or corrective and preventative action required and advise the complainant of the outcome;
• there is no cost to the complainant to utilise stage one or stage two of this grievance procedure.  If an external appeal is lodged under stage three, mediator charges will be shared by the complainant and the Institute.

Appeals against an assessment result:

The Institute provides an avenue for students to appeal the awarding of subject and assessment results. Students should initially contact their Lecturer and seek further information regarding the reason for their assessment result. If not satisfied with this process they then can appeal against their results within 28 days from issue of the result. The appeal should be forwarded in writing with a copy of the completed assessment/s including the Lecturer’s assessment comments to:

Course Coordinator, Master Program

Emailed to karenne@aipc.net.au

Upon receipt, the Course Coordinator will review the result and notify the student in writing of the outcome, including reasons for the decision, within 14 days of receipt of the appeal.

If the student is not satisfied with the decision of the Course Coordinator, they may then appeal the decision to the Program Leader by forwarding a copy of the completed assessment/s including the Lecturer’s assessment comments and the Course Coordinator decision to:

AIPC Head Office

Program Leader

Locked Bag 15

Fortitude Valley QLD 4006, or

Emailed to michael@aipc.net.au

If the student is still not satisfied with the decision of the Program Leader, they may then appeal the decision as described in Stage 2 below.

All other grievances

The following procedure can be utilised by complainants to submit a grievance of an academic or non-academic nature.  Grievances of an academic nature include matters related to student progress, assessment, curriculum and awards in a course of study.  Grievances of a non-academic nature include all other matters.  Students who wish to appeal an assessment result should use the procedure outlined above in lieu of Stage One below.

Stage One – Formal Grievance:

Formal grievances must be submitted in writing to the Operations Manager.

The address to send this correspondence is:

Operations Manager

AIPC Head Office

Locked Bag 15

Fortitude Valley QLD 4006 or

megan@aipc.net.au

Receipt of the grievance will be acknowledged in writing within 7 days. The grievance handling process will commence within ten working days of the receipt of the formal grievance and all reasonable measures will be taken to finalise the process as soon as practicable.

The Operations Manager, or their nominee (who must be independent of the grievance), will then assess the grievance, determine the outcome and provide a written report to the complainant on their decision within 28 days. 

The complainant will be advised of their right to access Stage Two of this procedure if they are not satisfied with the outcome of Stage One.

Stage Two - Appeal:

If a complainant is dissatisfied with the outcome of Stage One (or their appeal against an assessment result) they may lodge an appeal in writing with the Chief Executive Officer.

The appeal should be forwarded to:

Chief Executive Officer

c/- AIPC Head Office

Locked Bag 15

Fortitude Valley QLD 4006 or

sandra@aipc.net.au

The complaint’s appeal will be determined by the Chief Executive Officer which will conduct all necessary consultations with the complainant and other relevant persons and make a determination of the appeal. The complainant will be advised in writing the outcome of their appeal, including the reasons for the decision within 28 days of lodgement of the appeal.

The complainant will be advised of their right to progress to Stage Three of the grievance procedure if they consider the matter unresolved.

Stage Three – External Review:

If the complainant is not satisfied with the outcome of Stage Two they may lodge an external appeal to Resolution Institute, an association offering dispute resolution services, within 20 working days of receiving notice of the outcome of their appeal.

Contact Details for Resolution Institute:

Resolution Institute Head Office

Level 1, 13-15 Bridge Street

Sydney NSW 2000

Ph: 1800 651 650   Fax: (02) 9251 3366

Email: infoaus@resolution.institute

Website: www.resolution.institute

Complainants who wish to lodge an external appeal can contact Resolution Institute and request details of a suitable Mediator.  Resolution Institute have a free referral service to a Mediator and the Mediator will charge a fee for the first four hours of their services, with an hourly rate applying thereafter.  50% of the fee will be borne by the Institute and 50% by the student.

The Institute agrees to participate in good faith in the mediation process and be bound by the external Mediator’s recommendations.  The Chief Executive Officer will ensure that any recommendations made are implemented within 30 days of receipt of the report from the external Mediator.

If the complaint still remains unresolved after the external dispute resolution process, the complainant may decide to refer the matter to an external agency such as the Anti-Discrimination Commission, Office of Fair Trading or other bodies as appropriate.

Record keeping & confidentiality

Records of all grievances handled under this procedure and their outcomes shall be maintained for a period of at least five years to allow all parties to the grievance appropriate access to these records, upon written request to the Chief Executive Officer.  These records will be maintained at AIPC Head Office, 47 Baxter Street, Fortitude Valley, Qld, 4006.

All records relating to complaints will be treated as confidential and will be covered by AIPC’s Privacy and Personal Information Policy.

Additional information

Nothing in this Grievance Handling and Resolution Policy and Procedure limits the rights of students or persons seeking to enrol with the Institute to take action under Australia's Consumer Protection laws.  The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other higher education provider policies or under statute or any other law.  Also, these dispute resolution procedures do not circumscribe an individual's rights to pursue other legal remedies.

Approval and training

This Policy and Procedure was agreed to and ratified by the Board of Directors of Australian Institute of Professional Counsellors Pty Ltd as trustee for AIPC Trust on 22 October 2018.  The CEO ensures this Policy and Procedure is included in the Student Handbook and is available for all students on the Institute’s website at www.aipc.net.au.

For the purposes of communicating to and training staff, this Policy and Procedure is included in the Policies and Procedures Manual, Staff Handbook and is covered during the staff induction process (facilitated by the CEO).

Policy

The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) upholds the principle that all students and applicants seeking to enrol are treated fairly and equitably.  To ensure this the Institute has open, fair, clear and transparent procedures that are based on clearly defined entry criteria for making decisions about the selection of students.  Students will be selected on merit based on the published criteria.  The Institute will ensure that throughout the process of selection and enrolment, applicants are treated courteously and expeditiously.

Enrolment and selection information is included in the Course Prospectus provided to prospective students prior to applying for enrolment and on the Institute’s website so students are aware of the process both before and during enrolment.

Relationship to the Higher Education Support Act 2003

In accordance with the Higher Education Support Act 2003 the Institute will have open, fair and transparent procedures that are based on merit for making decisions about:

1. the selection, from among persons who seek to enrol with the Institute in a unit of study who are, or would be, entitled to FEE-HELP assistance; and
2. the treatment of students who are, or would be, entitled to FEE-HELP assistance undertaking a unit study.

The above undertakings do not prevent the Institute taking into account, in making decisions about the selection and treatment of students, educational disadvantages that a particular student has experienced.

The opportunities and benefits of Commonwealth assistance will be made equally available to all eligible students upon enrolment.

Procedure

There are three stages to the entry process into the Bachelor of Counselling.  They are:

1. Submit a Course Application Form and necessary support documentation, Personal Competency Essay and Referee Letter.
2. Undertake an Entry Interview in person or over the phone.
3. Determination of application by the Head of School.

Application for Course Enrolment and Entry Requirements

To enrol into the Bachelor of Counselling, applicants are required to send in by post a completed Course Application Form to the Student Support Officer along with any support documentation that is required for entry to the course.

Course Application Forms are to be received at least four weeks prior to the commencement of the course.  This allows ample opportunity for assessment of the prospective student’s application, participation in an Entry Interview, and provision of the necessary materials for the student to commence their first semester of studies.  Successful applicants will be advised at least two weeks prior to their first semester of study of the acceptance of their application.

Standard Admission Requirements:

Applicants are required to have either:

1. A Diploma level qualification (any field of study), or
2. Completed Year 12 with at least a sound achievement in English.

Applicants are to supply a certified copy of the qualification or high school certification with their Course Application Form.

For those applicants who do not meet the standard admission requirements above, the following special entry requirements will apply:

1. Completion of a year-long tertiary studies preparation program (eg TAFE Certificate IV in Adult Tertiary Preparation), or
2. Completion of at least 12 months of tertiary studies with a GPA of at least 4.0 (on a 7.0 point scale), or
3. Consideration of results from the Special Tertiary Admissions Test (STAT) – the prospective student must have achieved a STAT overall score of 158 or better, or 156 or better in the verbal sub score. (Please note that STAT results are not acceptable for current Year 12 students).

Certified copies of Completion Certificates, Academic Transcripts and STAT results are to be supplied by the applicant with their Course Application Form.  Please note that if applicants are seeking entry through partial completion of other tertiary studies, they are eligible for entry if their GPA is equal to or higher than 4.0 (on a 7.0 point scale).  Applicants being considered on the basis of the STAT results will be eligible for admission if their STAT overall score is 158 or better, or 156 or better in the verbal sub score.

All applicants seeking entry via special admission procedures are encouraged to also supply any of the following additional documents in support of their application:

• Details of any training or development courses completed
• Proof of membership or affiliation with professional organisations or associations
• Referee reports (personal or professional) outlining the applicant’s ability to adequately manage the demands of tertiary study.
• A brief statement from the applicant indicating their reasons for seeking entry to the course and undertaking tertiary study.

All Course Application Forms are to be accompanied by a Personal Competency Essay addressing why the applicant is interested in studying counselling and what they are aiming to achieve once qualified.  Essays are to be 300 words in length and can be typed or handwritten neatly.

Upon receipt, the Student Support Officer will screen the application for its completion and correctness.  Applications that do not contain all necessary supporting documentation, including the essay, will not be processed until all documentation is supplied. 

For applications with all necessary supporting documentation, the Student Support Officer then undertakes an Entry Interview with the prospective student.  The Student Support Officer takes notes on the student’s responses during the Entry Interview. 

All information about the applicant (application information, Personal Competency Essay, Referee Letter and Entry Interview responses) is then passed to the Head of School who is the approving authority for an applicant’s entry to the course.

The application and selection process will enable applicants to be rated on the following:

1. Assessment of Writing Skills.
2. Quality of Response at the Entry Interview.

The application is rated by the Head of School who then determines if the applicant will be offered a place in the course.

In the event that student numbers have been exceeded for the course, the applications of those applicants who have met all selection criteria but not been offered a place will be held on file for consideration at the next intake.  Applicants in this situation will be advised in writing of this outcome.

Once accepted, the new student will be advised in writing of their offer of a place in the course.  This written notification will be sent with a Course Enrolment Pack.

Policy

The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) upholds the principle that all students and applicants seeking to enrol are treated fairly and equitably. To ensure this the Institute has open, fair, clear and transparent procedures that are based on clearly defined entry criteria for making decisions about the selection of students. Students will be selected on merit based on the published criteria. The Institute will ensure that throughout the process of selection and enrolment, applicants are treated courteously and expeditiously.

Enrolment and selection information is included in the Course Prospectus provided to prospective students prior to applying for enrolment and on the Institute’s website so students are aware of the process both before and during enrolment.

Relationship to the Higher Education Support Act 2003

In accordance with the Higher Education Support Act 2003 the Institute will have open, fair and transparent procedures that are based on merit for making decisions about:

1. the selection, from among persons who seek to enrol with the Institute in a unit of study who are, or would be, entitled to FEE-HELP assistance; and
2. the treatment of students who are, or would be, entitled to FEE-HELP assistance undertaking a unit study.

The above undertakings do not prevent the Institute taking into account, in making decisions about the selection and treatment of students, educational disadvantages that a particular student has experienced.

The opportunities and benefits of Commonwealth assistance will be made equally available to all eligible students upon enrolment.

Procedure

There are three stages to the entry process into the Bachelor of Human Services. They are:

1. Submit a Course Application Form and necessary support documentation, Personal Competency Essay and Referee Letter.
2. Undertake an Entry Interview in person or over the phone.
3. Determination of application by the Head of School.

Application for Course Enrolment and Entry Requirements

To enrol into the Bachelor of Human Services, applicants are required to send in by post a completed Course Application Form to the Student Support Officer along with any support documentation that is required for entry to the course.

Course Application Forms are to be received at least four weeks prior to the commencement of the course. This allows ample opportunity for assessment of the prospective student’s application, participation in an Entry Interview, and provision of the necessary materials for the student to commence their first semester of studies. Successful applicants will be advised at least two weeks prior to their first semester of study of the acceptance of their application.

Standard Admission Requirements:

Applicants are required to have either:

1. A Diploma level qualification (any field of study), or
2. Completed Year 12 with at least a sound achievement in English.

Applicants are to supply a certified copy of the qualification or high school certification with their Course Application Form.

For those applicants who do not meet the standard admission requirements above, the following special entry requirements will apply:

1. Completion of a year-long tertiary studies preparation program (eg TAFE Certificate IV in Adult Tertiary Preparation), or
2. Completion of at least 12 months of tertiary studies with a GPA of at least 4.0 (on a 7.0 point scale), or
3. Consideration of results from the Special Tertiary Admissions Test (STAT) – the prospective student must have achieved a STAT overall score of 158 or better, or 156 or better in the verbal sub score. (Please note that STAT results are not acceptable for current Year 12 students).

Certified copies of Completion Certificates, Academic Transcripts and STAT results are to be supplied by the applicant with their Course Application Form.  Please note that if applicants are seeking entry through partial completion of other tertiary studies, they are eligible for entry if their GPA is equal to or higher than 4.0 (on a 7.0 point scale). Applicants being considered on the basis of the STAT results will be eligible for admission if their STAT overall score is 158 or better, or 156 or better in the verbal sub score.

All applicants seeking entry via special admission procedures are encouraged to also supply any of the following additional documents in support of their application:

• Details of any training or development courses completed
• Proof of membership or affiliation with professional organisations or associations
• Referee reports (personal or professional) outlining the applicant’s ability to adequately manage the demands of tertiary study.
• A brief statement from the applicant indicating their reasons for seeking entry to the course and undertaking tertiary study.

All Course Application Forms are to be accompanied by a Personal Competency Essay addressing why the applicant is interested in studying counselling and what they are aiming to achieve once qualified. Essays are to be 300 words in length and can be typed or handwritten neatly.

Upon receipt, the Student Support Officer will screen the application for its completion and correctness. Applications that do not contain all necessary supporting documentation, including the essay, will not be processed until all documentation is supplied.

For applications with all necessary supporting documentation, the Student Support Officer then undertakes an Entry Interview with the prospective student. The Student Support Officer takes notes on the student’s responses during the Entry Interview.

All information about the applicant (application information, Personal Competency Essay, Referee Letter and Entry Interview responses) is then passed to the Head of School who is the approving authority for an applicant’s entry to the course.

The application and selection process will enable applicants to be rated on the following:

1. Assessment of Writing Skills.
2. Quality of Response at the Entry Interview.

The application is rated by the Head of School who then determines if the applicant will be offered a place in the course.

In the event that student numbers have been exceeded for the course, the applications of those applicants who have met all selection criteria but not been offered a place will be held on file for consideration at the next intake. Applicants in this situation will be advised in writing of this outcome.

Once accepted, the new student will be advised in writing of their offer of a place in the course. This written notification will be sent with a Course Enrolment Pack.

Policy

The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) upholds the principle that all students and applicants seeking to enrol are treated fairly and equitably.  To ensure this the Institute has open, fair, clear and transparent procedures that are based on clearly defined entry criteria for making decisions about the selection of students.  Students will be selected on merit based on the published criteria.  The Institute will ensure that throughout the process of selection and enrolment, applicants are treated courteously and expeditiously.

Enrolment and selection information is included in the Course Prospectus provided to prospective students prior to applying for enrolment and on the Institute’s website so students are aware of the process both before and during enrolment.

Relationship to the Higher Education Support Act 2003

In accordance with the Higher Education Support Act 2003 the Institute will have open, fair and transparent procedures that are based on merit for making decisions about:

1. the selection, from among persons who seek to enrol with the Institute in a unit of study who are, or would be, entitled to FEE-HELP assistance; and
2. the treatment of students who are, or would be, entitled to FEE-HELP assistance undertaking a unit study.

The above undertakings do not prevent the Institute taking into account, in making decisions about the selection and treatment of students, educational disadvantages that a particular student has experienced.

The opportunities and benefits of Commonwealth assistance will be made equally available to all eligible students upon enrolment.

Procedure

There are three stages to the entry process into the Master of Counselling. They are:

1. Submit a Course Application Form and necessary supporting documentation, Personal Competency Essay and contact details for a professional Referee.
2. The Institute completes a Referee Report with the nominated Referee.
3. Determination of application by the Head of School.

Application for Course Enrolment and Entry Requirements

To enrol into the Master of Counselling, applicants are required to send in by post a completed Course Application Form to the Student Support Officer, or submit their enrolment via the AIPC website www.aipc.net.au, along with any supporting documentation that is required for entry to the course.

Course Application Forms are to be received at least four weeks prior to the commencement of the course.  This allows ample opportunity for assessment of the prospective student’s application and provision of the necessary materials for the student to commence their first semester of studies.  Successful applicants will be advised at least two weeks prior to their first semester of study of the acceptance of their application.

Standard Admission Requirements:

Applicants are required to have either:

1. Completed a Bachelor degree in Counselling with AIPC or another provider, or
2. Completed a Bachelor degree in any other field.

Applicants are to supply a certified copy of the qualification with their Course Application Form.

All Course Application Forms are to be accompanied by a Personal Competency Essay addressing why the applicant is interested in studying a Master of Counselling, what they are expecting from the course, and what they are aiming to achieve with the qualification. Essays are to be 300 – 600 words in length and can be typed or handwritten neatly.

Upon receipt, the Student Support Officer will screen the application for its completion and correctness. Applications that do not contain all necessary supporting documentation, including the essay and Referee Report, will not be processed until all documentation is supplied.

All information about the applicant (application information, Personal Competency Essay, Referee Report) is then passed to the Head of School who is the approving authority for an applicant’s entry to the course.

The application and selection process will enable applicants to be rated on the following:

1. Satisfying minimum educational level for entry to the course,
2. An indication of the applicant’s writing skills,
3. Good character of the applicant.

The application is rated by the Head of School who then determines if the applicant will be offered a place in the course.

In the event that student numbers have been exceeded for the course, the applications of those applicants who have met all selection criteria but not been offered a place will be held on file for consideration at the next intake.  Applicants in this situation will be advised in writing of this outcome.

Once accepted, the new student will be advised in writing of their offer of a place in the course.  This written notification will be sent with a Course Enrolment Pack.

Under the provisions of the Higher Education Support Act 2003 (HESA) and the associated Higher Education Provider Guidelines The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) is required to provide a tuition assurance arrangement for persons, other than international students^[1], who are enrolled in higher education courses it offers. This requirement is to protect students in the event that the Institute ceases to provide a course of study in which a student is enrolled.

The meaning of ‘ceasing to provide a course of study’ is set out in the HEP Guidelines which can be found at: https://www.legislation.gov.au/Details/F2012L02136.

In the event that the Institute ceases to provide a course of study in which a student is enrolled the student is entitled to a choice of:

a) an offer of a place in a similar course of study with a Second Provider without any requirement to pay the Second Provider any student contribution or tuition fee for any replacement units. This is known as the “Course Assurance Option”;

or

b) a refund of his or her up-front payments for any unit of study that the student commences but does not complete because the Institute ceases to provide the course of study of which the unit forms part. This is known as the “Student Contribution / Tuition Fee Repayment Option”.

The Institute has met the tuition assurance requirements of the HESA through the Australian Government’s Tuition Protection Service (TPS) for students utilising FEE-HELP to pay their tuition fees, and the provision of a Bank Guarantee for students paying their own tuition fees.

Activation of Tuition Assurance Arrangements

If the Institute ceases to provide a higher education course of study, each student enrolled in the course of study will be sent a Written Tuition Assurance Offer (“the Offer”) advising the student of the options available under the tuition assurance requirements. The Offer will include directions that the student must follow in order to notify of the choice they have made for each affected unit. This Offer is provided within twenty business days after notification by the Institute to the TPS or ITECA.

A student may choose either:

The Course Assurance Option
Under the course assurance option, a student will be offered a place in a similar course of study. If the student accepts this option the necessary arrangements are made to ensure a student is able to enrol with the Second Provider in a similar course of study. This offered course will lead to the same or a comparable qualification without any requirement on the part of the student to pay the Second Provider any student contribution or tuition fee for any replacement units (that is, units that the student had commenced but not completed because the course ceased to be offered). A student will receive full credit from the Second Provider for any units of study successfully completed at the Institute.

The Second Provider nominated may have different contribution amounts or tuition fees to the amounts or fees the student would have paid for units of study which were part of the course of study that the Institute ceased to provide.

A student is not obliged to enrol in a course of study with a Second Provider under the Course Assurance Option. However, if they enrol with any other provider there is no obligation on that provider to offer full credit transfer for the units of study completed with the Institute or to offer any replacement units free of charge.

OR

The Student Contribution/Tuition Fee Repayment Option
Under the Student Contribution/Tuition Fee Repayment Option , the TPS or the Institute (through the Bank Guarantee) undertakes to refund the student’s HELP debt, or pay the student the total of any up-front payments already paid by the student, for any units of study that the student has commenced but not completed because the Institute has ceased to provide the course of study.

Students selecting this option who have applied for FEE-HELP assistance will have their FEE-HELP balance re-credited for uncompleted units.

[1] As defined by the Education Services for Overseas Students Act 2000

Students are able to apply for Recognition of Prior Learning (RPL) or Credit Transfer to receive credit for one or more subjects** of their Bachelor course (up to a maximum of 8 subjects).  This enhances student progression through the course and provides recognition for students entering the course with relevant prior studies and work experience.  Students granted RPL or credit are not disadvantaged in achieving the expected learning outcomes of the course, and the integrity of the qualification must be maintained.

The Institute’s approach to granting of credit in recognition of prior learning complies with the best practice principles outlined in the AQF Qualifications Pathways Policy (Australian Qualifications Framework Handbook, January 2013) and ensures pathways are available into and between qualifications.  Applications for Recognition of Prior Learning (RPL) or Credit Transfer are:

• Assessed according to evidence-base and in a clear, equitable, accessible and transparent manner.
• Applied consistently and fairly with decisions subject to appeal and review.
• Recognise prior learning where it is relevant and current.
• Decided in a timely manner with decisions being academically defensible, taking into account the learning outcomes, and the student’s chance of success in the course.
• Formally documented for students with reasons provided for not granting credit.

In assessing applications for Recognition of Prior Learning (RPL) and Credit Transfer:

• Entry requirements for the course are still required to be met, and an offer of credit does not guarantee admission to a specific course.
• Applications for Recognition of Prior Learning are determined by the Program Leader in accord with the framework of this policy.
• Regardless of the credit granted, the requirements of the course must be fulfilled and cannot be automatically transferred to another course.

• Decisions made on Recognition of Prior Learning are reviewed by the Chief Executive Officer.

The onus is on the applicant to provide appropriate evidence to demonstrate the relevant skills, knowledge and understanding in subjects where credit is being sought, and that the Learning Objectives (LO’s) of the subject have been achieved.

Recognition of Prior Learning (RPL)

RPL recognises that students, due to relevant life and work experiences, may already possess the requisite skills and knowledge for subject/s in the Bachelor course.  Students who have been working within a counselling environment for a number of years are able to apply for recognition of this prior learning or experience.  Exemption can be applied for one or more course subjects** (up to a maximum of 8 subjects).

Assessing credit from prior experience takes into account the authenticity, currency, quality, relevance, transferability and comparability of the experience to the requirements of the subject for which credit is being applied.

The process of recognising prior learning (RPL) involves matching prior learning gained by the applicant in the context of previous work experiences with the specific learning outcomes of subjects in your degree. If previous work experience is shown to match the specific learning outcomes of specific subjects in the degree, then those matching subjects may form a case for credit to be awarded to the applicant as being complete and will not need to be completed again within the degree.

Credit Transfer

Credit Transfer refers to obtaining credit towards another course on the basis of having completed previous study of an equivalent subject or unit.  Students who have completed similar units to those included in the Bachelor program are welcome to apply for Credit Transfer.  Students who have completed or partially completed another counselling course are particularly encouraged to apply for Credit Transfer. 

Credit will not normally be granted for formal study completed more than 10 years prior to application unless there is evidence of continued relevance of this study for the course towards which credit is sought.  Credit is granted where there is substantial overlap with the content and/or learning outcomes of the subject for which credit is being applied. When assessing credit based on prior study, consideration is given to the objectives of the course, methods of delivery and assessment, admission requirements, course durations, the breadth and depth of the course material, practical training requirements, and experience requirements.

The process of Credit Transfer (CT) involves matching subjects that the applicant has already completed from previous courses of study with subjects in your degree. If previous subjects completed by the applicant have learning outcomes that match the learning outcomes of specific subjects in the degree, then those matching subjects may form a case for credit to be awarded to the applicant as being complete and so those subjects will not need to be completed again within the degree.

**Students can only obtain credit for a total maximum of 8 subjects inclusive of whether this credit has been obtained via RPL or credit transfer.

Students Articulating from the Diploma of Counselling/Diploma of Professional Counselling

Students progressing into the Bachelor of Counselling from the Institute’s Diploma of Counselling/Diploma of Professional Counselling (Curriculum Codes: AIP CND, DPCA, DPCB, DPCC, DPCD, CDA, CDB) will automatically receive credit for the following subjects:

COU101                Introduction to Counselling

COU102                Theoretical Foundations of Counselling

COU103                The Counselling Process

COU104                Micro Counselling Skills

COU202                Counselling and Diversity

COU203                Counselling Therapies I

The student’s record will be automatically updated and a confirmation letter sent to the student.  Students are not required to formally apply through the RPL process.

Applying for RPL or Credit Transfer

Students are able to apply for RPL or Credit Transfer by sending in the RPL/Credit Transfer Application Form and all necessary supporting documentation as detailed on the Application Form to:

Students can apply for credit transfer at any time after acceptance into their Bachelor course and prior to enrolling into the subject/s for which credit is sought.

The RPL/Credit Transfer Application Form can be obtained by calling AIPC on 1800 657 667 or emailing support@aipc.net.au.

Submitting your Application

Simply complete the Application Form and collate your supporting documentation and send to the address above.  Your application will be assessed by the Course Coordinator within two weeks of receipt and you will be notified in writing of the outcome of the application.  Reasoning is provided where credit is not granted. 

The student’s Academic Transcript received at the end of the semester will show the credit that has been awarded to date during your studies.

The following documentation will need to be submitted:

1. For applications based on previous study, a certified copy of the student’s Academic Transcript will need to be submitted along with subject/unit documentation that includes the aims and objectives of the subject/unit, syllabus outline, contact hours, texts and assessment information.
2. For applications based on previous experience, letters of support from current/previous employers will need to be included.  Letters should include duties performed, length of tenure, position and contact details of the writer.

Applications that do not include all supporting documentation will be returned for resubmission.  Supplied documentation that is photocopied will need to be certified as a copy of the original by an acceptable certifier (Justice of the Peace, Commissioner of Declaration).

How much does applying for credit cost?

There is no fee for applying for RPL or credit.  Students are not required to pay the subject fee for each subject in which credit is granted. 

Appeals of Decisions

Students are able to appeal decisions made on the granting of credit.  The grounds for appeal are that the decision is inconsistent with this policy.  Please refer to the ‘Appeals against an assessment result’ section of the Grievance Handling and Resolution Policy and Procedure.  After appeal, students who remain dissatisfied with the outcome of their appeal against a decision regarding the award of credit may refer to the Grievance Handling and Resolution Policy and Procedure.

Students are able to apply for Recognition of Prior Learning (RPL) or Credit Transfer to receive credit for one or more subjects** of their Bachelor course (up to a maximum of 8 subjects).  This enhances student progression through the course and provides recognition for students entering the course with relevant prior studies and work experience.  Students granted RPL or credit are not disadvantaged in achieving the expected learning outcomes of the course, and the integrity of the qualification must be maintained.

The Institute’s approach to granting of credit in recognition of prior learning complies with the best practice principles outlined in the AQF Qualifications Pathways Policy (Australian Qualifications Framework Handbook, January 2013) and ensures pathways are available into and between qualifications.  Applications for Recognition of Prior Learning (RPL) or Credit Transfer are:

• Assessed according to evidence-base and in a clear, equitable, accessible and transparent manner.
• Applied consistently and fairly with decisions subject to appeal and review.
• Recognise prior learning where it is relevant and current.
• Decided in a timely manner with decisions being academically defensible, taking into account the learning outcomes, and the student’s chance of success in the course.
• Formally documented for students with reasons provided for not granting credit.

In assessing applications for Recognition of Prior Learning (RPL) and Credit Transfer:

• Entry requirements for the course are still required to be met, and an offer of credit does not guarantee admission to a specific course.
• Applications for Recognition of Prior Learning are determined by the Program Leader in accord with the framework of this policy.
• Regardless of the credit granted, the requirements of the course must be fulfilled and cannot be automatically transferred to another course.

• Decisions made on Recognition of Prior Learning are reviewed by the Chief Executive Officer.

The onus is on the applicant to provide appropriate evidence to demonstrate the relevant skills, knowledge and understanding in subjects where credit is being sought, and that the Learning Objectives (LO’s) of the subject have been achieved.

Recognition of Prior Learning (RPL)

RPL recognises that students, due to relevant life and work experiences, may already possess the requisite skills and knowledge for subject/s in the Bachelor course.  Students who have been working within a human services environment for a number of years are able to apply for recognition of this prior learning or experience.  Exemption can be applied for one or more course subjects** (up to a maximum of 8 subjects). For human services students only (HUS203 Human Services Field Placement I & HUS305 Human Services Field Placement I); Students may seek recognition of prior learning (RPL) for earlier or current work experience in relationship to one field placement only.

Assessing credit from prior experience takes into account the authenticity, currency, quality, relevance, transferability and comparability of the experience to the requirements of the subject for which credit is being applied.

The process of recognising prior learning (RPL) involves matching prior learning gained by the applicant in the context of previous work experiences with the specific learning outcomes of subjects in your degree. If previous work experience is shown to match the specific learning outcomes of specific subjects in the degree, then those matching subjects may form a case for credit to be awarded to the applicant as being complete and will not need to be completed again within the degree.

Credit Transfer

Credit Transfer refers to obtaining credit towards another course on the basis of having completed previous study of an equivalent subject or unit.  Students who have completed similar units to those included in the respective Bachelor program are welcome to apply for Credit Transfer.  Students who have completed or partially completed another counselling or human services course are particularly encouraged to apply for Credit Transfer. 

Credit will not normally be granted for formal study completed more than 10 years prior to application unless there is evidence of continued relevance of this study for the course towards which credit is sought.  Credit is granted where there is substantial overlap with the content and/or learning outcomes of the subject for which credit is being applied. When assessing credit based on prior study, consideration is given to the objectives of the course, methods of delivery and assessment, admission requirements, course durations, the breadth and depth of the course material, practical training requirements, and experience requirements.

The process of Credit Transfer (CT) involves matching subjects that the applicant has already completed from previous courses of study with subjects in your degree. If previous subjects completed by the applicant have learning outcomes that match the learning outcomes of specific subjects in the degree, then those matching subjects may form a case for credit to be awarded to the applicant as being complete and so those subjects will not need to be completed again within the degree.

**Students can only obtain credit for a total maximum of 8 subjects inclusive of whether this credit has been obtained via RPL or credit transfer.

Students Articulating from the Diploma of Counselling/Diploma of Professional Counselling

Students progressing into the Bachelor of Human Services from the following Institute’s Diploma Programs will automatically receive credit for the below subjects:

Diploma of Counselling/Diploma of Professional Counselling (Curriculum Codes: AIP CND, DPCA, DPCB, DPCC, DPCD, CDA, CDB) will automatically receive credit for the following subjects:

HUS102                Case Management in Human Services

COU104               Micro Counselling Skills

Diploma of Community Services (Case Management) (Curriculum Code: CMB) will automatically receive credit for the following subjects:

CORE102             Communication Skills

HUS101                Introduction to Human Services

HUS102                Case Management in Human Services

CORE103             Group Work

Diploma of Youth Work (Curriculum Code: YWA) will automatically receive credit for the following subjects:

CORE102             Communication Skills

HUS102               Case Management in Human Services

CORE103             Group Work

COU303               Working with Children and Adolescents

Diploma of Financial Counselling (Curriculum Code: DFCA) will automatically receive credit for the following subjects:

COU104               Micro Counselling Skills

Applying for RPL or Credit Transfer

Students are able to apply for RPL or Credit Transfer by sending in the RPL/Credit Transfer Application Form and all necessary supporting documentation as detailed on the Application Form to:

Students can apply for credit transfer at any time after acceptance into their Bachelor course and prior to enrolling into the subject/s for which credit is sought.

The RPL/Credit Transfer Application Form can be obtained by calling AIPC on 1800 657 667 or emailing support@aipc.net.au.

Submitting your Application

Simply complete the Application Form and collate your supporting documentation and send to the address above.  Your application will be assessed by the Course Coordinator within two weeks of receipt and you will be notified in writing of the outcome of the application.  Reasoning is provided where credit is not granted. 

The student’s Academic Transcript received at the end of the semester will show the credit that has been awarded to date during your studies.

The following documentation will need to be submitted:

1. For applications based on previous study, a certified copy of the student’s Academic Transcript will need to be submitted along with subject/unit documentation that includes the aims and objectives of the subject/unit, syllabus outline, contact hours, texts and assessment information.

1. For applications based on previous experience, letters of support from current/previous employers will need to be included.  Letters should include duties performed, length of tenure, position and contact details of the writer.

Applications that do not include all supporting documentation will be returned for resubmission.  Supplied documentation that is photocopied will need to be certified as a copy of the original by an acceptable certifier (Justice of the Peace, Commissioner of Declaration).

How much does applying for credit cost?

There is no fee for applying for RPL or credit.  Students are not required to pay the subject fee for each subject in which credit is granted. 

Appeals of Decisions

Students are able to appeal decisions made on the granting of credit.  The grounds for appeal are that the decision is inconsistent with this policy.  Please refer to the ‘Appeals against an assessment result’ section of the Grievance Handling and Resolution Policy and Procedure.  After appeal, students who remain dissatisfied with the outcome of their appeal against a decision regarding the award of credit may refer to the Grievance Handling and Resolution Policy and Procedure.

Students are able to apply for Recognition of Prior Learning (RPL) or Credit Transfer to receive credit for one or more subjects of the Master of Counselling (up to a maximum of 4 subjects).  This enhances student progression through the course and provides recognition for students entering the course with relevant prior studies and work experience.  Students granted RPL or credit are not disadvantaged in achieving the expected learning outcomes of the course, and the integrity of the qualification must be maintained.

The Institute’s approach to granting of credit in recognition of prior learning complies with the best practice principles outlined in the AQF Qualifications Pathways Policy (Australian Qualifications Framework Handbook, January 2013) and ensures pathways are available into and between qualifications.  Applications for Recognition of Prior Learning (RPL) or Credit Transfer are:

• Assessed according to evidence-base and in a clear, equitable, accessible and transparent manner.
• Applied consistently and fairly with decisions subject to appeal and review.
• Recognise prior learning where it is relevant and current.
• Decided in a timely manner with decisions being academically defensible, taking into account the learning outcomes, and the student’s chance of success in the course.
• Formally documented for students with reasons provided for not granting credit.

In assessing applications for Recognition of Prior Learning (RPL) and Credit Transfer:

• Entry requirements for the course are still required to be met, and an offer of credit does not guarantee admission to a specific course.
• Applications for Recognition of Prior Learning are determined by the Course Coordinator in accord with the framework of this policy.
• Regardless of the credit granted, the requirements of the course must be fulfilled and cannot be automatically transferred to another course.

• Decisions made on Recognition of Prior Learning are reviewed by the Chief Executive Officer.

The onus is on the applicant to provide appropriate evidence to demonstrate the relevant skills, knowledge and understanding in subject(s) where credit is being sought, and that the Learning Objectives (LO’s) of the subject have been achieved.

Recognition of Prior Learning (RPL)

RPL recognises that students, due to relevant life and work experiences, may already possess the requisite skills and knowledge for subject/s in the Master course. Students who have been working within a counselling or human services environment for a number of years are able to apply for recognition of this prior learning or experience. Exemption can be applied for one or more course subjects** (up to a maximum of 4 subjects).

Assessing credit from prior experience takes into account the authenticity, currency, quality, relevance, transferability and comparability of the experience to the requirements of the subject for which credit is being applied.

The process of recognising prior learning (RPL) involves matching prior learning gained by the applicant in the context of previous work experiences with the specific learning outcomes of subjects in the Master of Counselling Degree. If previous work experience is shown to match the specific learning outcomes of specific subjects in the Master of Counselling, then those matching subjects may form a case for credit to be awarded to the applicant as being complete and will not need to be completed again within the Master of Counselling Degree.

Credit Transfer

Credit Transfer refers to obtaining credit towards another course on the basis of having completed previous study of an equivalent subject or unit. Students who have completed similar units to those included in the respective Master program are welcome to apply for Credit Transfer. Students who have completed or partially completed another counselling course are particularly encouraged to apply for Credit Transfer.

Credit will not normally be granted for formal study completed more than 10 years prior to application unless there is evidence of continued relevance of this study for the course towards which credit is sought. Credit is granted where there is substantial overlap with the content and/or learning outcomes of the subject for which credit is being applied.

When assessing credit based on prior study, consideration is given to the objectives of the course, methods of delivery and assessment, admission requirements, course durations, the breadth and depth of the course material, practical training requirements, and experience requirements.

**Students can only obtain credit for a total maximum of 4 subjects inclusive of whether this credit has been obtained via RPL or credit transfer.

The process of Credit Transfer (CT) involves matching subjects that the applicant has already completed from previous courses of study with subjects in the Master of Counselling. If previous subjects completed by the applicant have learning outcomes that match the learning outcomes of specific subjects in the Master of Counselling then those matching subjects may form a case for credit to be awarded to the applicant as being complete and so those subjects will not need to be completed again within the Master of Counselling program.

Students Articulating from AIPC’s Bachelor of Counselling

Students progressing into the Master of Counselling from the Institute’s Bachelor of Counselling will automatically receive credit for the following subjects:

MC01                    Introduction to Counselling

MC02                    Counselling Process

MC03                    Counselling Skills

MC05                    Counselling and Human Development

The student’s record will be automatically updated and a confirmation letter sent to the student.  Students are not required to formally apply through the RPL process.

Students Articulating from AIPC’s Graduate Diploma of Counselling

Dependent on the chosen specialty stream within the Graduate Diploma, the student will receive credit for the following subjects:

The student’s record will be automatically updated and a confirmation letter sent to the student.  Students are not required to formally apply through the RPL process.

Students Articulating from other Bachelor-level Qualifications in Counselling

Students progressing into the Master of Counselling whom have completed an undergraduate degree in Counselling with another Higher Education Provider, or an undergraduate degree that has included the completion of a Counselling Major (ie, 8 subjects in Counselling) can apply for credit of up to four subjects in the Master of Counselling.

The student is required to apply for Credit Transfer as per the Applying for RPL or Credit Transfer process outlined below and supply a certified copy of their Qualification and Academic Transcript in support of their application. 

Applying for RPL or Credit Transfer

Students are able to apply for RPL or Credit Transfer by sending in the RPL/Credit Transfer Application Form and all necessary supporting documentation as detailed on the Application Form to:

Students can apply for credit transfer at any time after acceptance into the Master of Counselling and prior to enrolling into the subject/s for which credit is sought.

The RPL/Credit Transfer Application Form can be obtained by calling AIPC on 1800 657 667.

Submitting your Application

Simply complete the Application Form and collate your supporting documentation and send to the address above.  Your application will be assessed by the Course Coordinator within two weeks of receipt and you will be notified in writing of the outcome of the application. Reasoning is provided where credit is not granted.

The student’s Academic Transcript will show the credit that has been awarded to date during your studies.

The following documentation will need to be submitted:

1. For applications based on previous study, a certified copy of the student’s Academic Transcript will need to be submitted along with subject/unit documentation that includes the aims and objectives of the subject/unit, syllabus outline, contact hours, texts and assessment information.
2. For applications based on previous experience, letters of support from current/previous employers will need to be included.  Letters should include duties performed, length of tenure, position and contact details of the writer.

Applications that do not include all supporting documentation will be returned for resubmission.  Supplied documentation that is photocopied will need to be certified as a copy of the original by an acceptable certifier (Justice of the Peace, Commissioner of Declaration).

How much does applying for credit cost?

There is no fee for applying for RPL or credit.  Students are not required to pay the subject fee for every subject in which credit is granted. 

Appeals of Decisions

Students are able to appeal decisions made on the granting of credit.  The grounds for appeal are that the decision is inconsistent with this policy.  Please refer to the ‘Appeals against an assessment result’ section of the Grievance Handling and Resolution Policy and Procedure.  After appeal, students who remain dissatisfied with the outcome of their appeal against a decision regarding the award of credit may refer to the Grievance Handling and Resolution Policy and Procedure.

The Institute recognises the right of all students and staff to a learning environment where equality of opportunity, inclusion and diversity are valued, promoted and practised.

The Institute has zero tolerance for sexual assault, harassment (including sexual harassment), bullying and discrimination and expects that students, regardless of background or intrinsic characteristics, are able to participate fully in Institute activities and will feel that their contribution is welcomed, valued and supported.

In accordance with the Student Conduct Policy, all students are expected to observe reasonable standards of behaviour with respect to all Institute activities and property, thereby refraining from harassment (including sexual harassment), discrimination, bullying and other forms of intimidating or unlawful behaviour including sexual assault, against other students and staff.

The Institute is committed to providing additional and personal support services and referrals for students affected by these behaviours in accordance with Additional and Personal Support Services for Students Policy.

If an individual is in immediate danger or requires urgent medical attention, emergency services will be contacted on 000 (112 from mobile phones).

Description

This policy applies to the conduct of all students enrolled at the Institute (undergraduate and postgraduate) when engaged in Institute related activities on campus, in transit to/from campus, off campus and online.

All staff have a responsibility to behave professionally and with respect for others in accordance with the Code of Conduct and relevant legislation.

Definitions

Sexual Assault

Sexual assault is any unwanted or forced sexual act or behaviour that occurs without consent. Sexual assault occurs when a person indecently assaults another person or procures another person, without their consent, to commit a sexual act (Section 352 of the Queensland Criminal Code Act 1899).

Consent must be freely and voluntarily given by a person with the cognitive capacity to do so.

Consent is not freely and voluntarily given if a person is:

• forced to engage in the sexual act;
• unconscious or asleep
• under the influence of drugs or alcohol
• threatened or intimidated
• in fear of bodily harm, or
• under a mistaken belief that the person was their sexual partner.

Harassment

Harassment is repeated behaviour that is directed at an individual or group of students or staff and is offensive, humiliating, intimidating or threatening. The behaviour is often unwelcome and makes it difficult for effective work or study to be conducted.

Harassment occurs in circumstances where a reasonable person would have expected that the behaviour was going to be offensive, humiliating or intimidating and may be sexual in nature or based on gender, race, disability, sexual orientation or a range of other factors listed in the Queensland Anti-Discrimination Act (1991).

Sexual Harassment

Sexual Harassment is defined as ‘Any form of unwelcome sexual attention that is offensive, humiliating or intimidating’. It may be unwelcome touching or other physical contact, remarks with sexual connotations, smutty jokes, requests for sexual favours, leering or the display of offensive material. The behaviour does not have to be repeated for it to constitute sexual harassment.

Sexual harassment is unlawful under the Queensland Anti-Discrimination Act (1991) and the Sex Discrimination Act 1984 (Cth).

There are three essential elements in the Legal Test for Sexual Harassment. They are -

1. The behaviour must be unwelcome
2. It must be of a sexual nature
3. It must be reasonable in the circumstances that the person, who was harassed, felt offended, humiliated or intimidated.

Note though, that sexual interaction or flirtation, which is based on mutual attraction or friendship, is not sexual harassment, because it is not unwelcome. If the behaviour is invited and reciprocated, it will not be unlawful.

Sexual Harassment is prohibited regardless of the gender of the parties, so a person can complain if they are harassed by someone of the same sex.

Bullying

The Department of Education and Training Queensland defines bullying as repeated verbal, physical, social or psychological behaviour that is harmful and involves the misuse of power by an individual or group towards one or more persons.

Bullying within a workplace is where an individual or group of individuals repeatedly behaves unreasonably towards a worker or a group of workers at work and the behaviour creates a risk to health and safety (Fair Work Act 2009).

Except in the case of sexual harassment, a single incident of unreasonable or harassing behaviour does not, of itself, constitute bullying.

Discrimination

Discrimination occurs when a person is treated less favourably than another person because of an attribute (direct discrimination), or when a requirement that is the same for everyone has an unfair effect on some people because of an attribute (indirect discrimination).

Discrimination is any distinction, exclusion or preference made on the basis of race, colour, age, medical or criminal record, sex, religion, marital status, sexual preference, impairment, mental or physical disability, political opinion, national extraction or social origin that has the effect of nullifying or impairing equality of opportunity or treatment.

Prevention

The Institute aims to eliminate all forms of sexual assault, harassment, sexual harassment, bullying and discrimination and commits to providing a safe, equitable, inclusive environment for students to participate in Institute activities.

The Institute commits to the promotion of core values to prevent sexual assault, harassment, sexual harassment, bullying and discrimination by students by providing a zero-tolerance message regarding such behaviours and communicating with students about expectations around respectful student behaviour.

The Institute will clearly communicate options for reporting incidents of sexual assault, harassment, sexual harassment, bullying and discrimination, and how to seek support through this Student Handbook and the Grievance Handling and Resolution Policy.

The Institute will inform all staff of their responsibilities under this policy and raise awareness to prevent these behaviours and promote a safe, equitable and inclusive learning environment.

Reporting and Disclosing Incidents

The Institute encourages individuals to report incidents of sexual assault, harassment, sexual harassment, bullying and discrimination. The incident may be reported by the victim, bystander or another person (with consent). A complaint may be reported in accordance with this policy at any time following an incident, regardless of whether or not the incident has been reported to police.

The Institute will support individuals who have been affected by sexual assault, sexual harassment, harassment, bullying and discrimination to manage their response on their own terms and when they feel safe and confident to do so. There are occasions however where limits to confidentiality should be observed, specifically in instances of child sexual abuse/assault or where there is a continued/immediate threat to the safety of the individual or others.

An individual who has been the subject of sexual assault, harassment, sexual harassment, bullying or discrimination may wish to disclose to a fellow student or staff member of their choice. The health, safety and wellbeing of the person disclosing is of the utmost priority. To be effective in their response, staff and students can follow these basic principles:

1. Ensure privacy
2. Listen, show empathy and respect
3. Refer and recommend specialised support
4. Acknowledge that the survivor may or may not wish to report the incident formally.
5. Look after yourself

The manner in which a person responds to a disclosure of sexual assault, harassment, sexual harassment, bullying or discrimination can have a significant impact on the individual’s ability to seek further assistance and recover from any trauma. Students and staff are encouraged to refer the matter to the Course Leader or obtain information from the CEO if they are approached by an individual with a matter that they do not feel equipped to deal with.

The Institute does not tolerate victimisation and will take reasonable steps to ensure that all individuals involved are not victimised.

Self Help

An individual may review their options and choose to attempt to resolve an incident without formally reporting or disclosing their concern.

When an individual feels confident and safe to do so, they may choose to contact the alleged perpetrator (either orally or in writing) and communicate to them that the behaviour if unwelcome and request it cease.

If an individual engages in self-help and the alleged perpetrator continues the offending behaviour, they may seek to move to informal disclosure or lodge a formal complaint.

Self-help is not an option for incidents relating to violence or sexual violence.

Informal Disclosure

If an individual does not wish to engage in self-help, or self-help has been insufficient in dealing with the issue, they may wish to disclose the incident to the Institute without taking action against the alleged perpetrator.

Informal disclosures are to inform the Institute of risks and events and will not result in an investigation or referral of an alleged perpetrator under the Student Conduct Policy or Grievance Handling and Resolution Policy.

The individual may choose to provide a verbal account of the incident to a staff member or fellow student in order to gain information about their support and reporting options. An individual may choose to record an informal disclosure via email to the Course Leader, providing relevant details about the incident.

The Course Leader will keep a record of any informal disclosures should a compliant choose to raise a formal complaint in the future, where the alleged perpetrator remains a student of the Institute.

The Institute’s response to the informal disclosure will be guided by the wishes of the complainant. Should the complainant request action be taken against the perpetrator, a formal complaint will be lodged in accordance with the Student Conduct Policy and Grievance Handling and Resolution Policy.

Formal Complaint

At any time, an individual may lodge a formal complaint through the Grievance Handling and Resolution Policy.

This statement is relevant to students who are utilising FEE-HELP to pay their tuition fees.

Introduction

1. Tuition assurance protects students in the event a course of study provided by an approved HELP provider ceases to be provided after it starts but before it is completed.
2. As an approved higher education provider under the Higher Education Support Act 2003, The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) ABN: 68 366 027 051 ACN: 077 738 035 must meet the tuition assurance requirements or be exempt from those requirements.
3. It is intended that, from 1 January 2018, the Institute will be exempted from the requirement to meet the tuition assurance requirements. Instead, the Institute is required to comply with interim arrangements which ensure similar tuition assurance protection is provided to students.
4. This statement sets out the interim arrangements for tuition assurance that will apply from 1 January 2018 and the Institute’s obligations from that date.
5. If any changes occur to the proposed arrangements outlined below, a revised statement will be provided on the Institute’s website and advised to all students that have enrolled in the intervening period.

What happens if The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) ceases to provide a course of study?

Information for affected students

6. The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) will notify affected students in writing that a course of study is no longer provided within 2 business days after the Institute ceases to provide the course.
7. As soon as practicable, the Institute will also update its website to reflect that the course is no longer being delivered and to give students information about the tuition assurance arrangements.
8. Affected students may choose either course assurance arrangements or apply to the Institute for a re-credit of their HELP balance.

Course Assurance

9. The Commonwealth Department of Education and Training (the Department) (or a consultant engaged by the Department) will work with affected students to identify a replacement course and arrange for students to be placed with a second provider.
10. Replacement courses must meet the following requirements:
    • the course must lead to the same or comparable qualification as the original course;
    • the mode of delivery of the replacement course must be the same as or, with the student’s consent, similar to the mode of delivery for the original course;
    • the location where the replacement course is primarily delivered must be reasonable, having regard to the costs of, and the time required for, a student’s travel; and
    • the student will not incur additional fees that are unreasonable and will be able to attend the replacement course without unreasonable impacts on the student’s prior commitments.
11. Affected students will be offered a replacement course and may seek a review about whether the course offered to them meets the requirements for replacement courses.
12. A student who accepts the replacement course offered will not be required to pay the second provider for the replacement components of the replacement course. However, the fees payable for the remainder of the replacement course may be different from the fees payable for the original course.
13. The student will also receive course credits for parts of the original course successfully completed by the student, as evidenced by a copy of a statement of attainment or other Australian Qualifications Framework certification document issued by the course provider or an authorised issuing organisation in accordance with the Australian Qualifications Framework.
14. Each affected student will have a period of six (6) months in which to accept the replacement course offer. The Department may extend that period in circumstances that justify an extension.
15. If an affected student enrols in a course that is not a replacement course, the student may be required to pay additional tuition fees, and might not receive the course credits the student would have received if the student had enrolled in a replacement course.

Re-credit of HELP Balance

16. Where the student prefers to apply for a re-credit of their HELP balance for the affected parts of the original course, the student may nominate the Department (or a consultant engaged by the Department) to make the application on the student’s behalf.
17. The Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) will consider students’ applications as soon as practicable and notify them of the decision about the application, together with a statement of reasons for the decision. If an application for a re-credit is accepted, the amount re-credited will be equal to the amount of HELP assistance received by the student for the affected units of study.

Record keeping

18. It is suggested best practice for students to retain assessments, records of competencies or statements of attainment that they receive from their education provider.