Certificate III In Community Pharmacy

[CHCDIV001] Work with diverse people

This unit teaches students how to work respectfully with people from diverse backgrounds and cultures. Students will explore concepts such as inclusivity, cultural awareness, and effective interpersonal communication.

[HLTAAP001] Recognise healthy body systems

Students will develop an understanding of the structure and function of the human body systems. They will learn to identify normal health status and recognize basic signs of health deterioration.

[BSBWOR301] Organise personal work priorities and development

This unit focuses on time management, goal setting, and planning work tasks efficiently. Students will also explore strategies for ongoing professional development and maintaining a work-life balance.

[HLTWHS001] Participate in workplace health and safety*

Students will learn how to identify hazards, follow safety procedures, and contribute to maintaining a safe workplace. The unit covers legal responsibilities and the importance of reporting risks or incidents.

[SIRCINF001] Use pharmacy practices for infection control*

This unit teaches infection prevention and control procedures specific to community pharmacy settings. Students will learn to apply hygiene and sanitation techniques in accordance with industry standards.

[SIRCIND002] Support the supply of Pharmacy Medicines and Pharmacist Only Medicines*

Students will learn to assist in the supply and sale of non-prescription medicines under the guidance of a pharmacist. The unit includes understanding medicine classifications and customer advice protocols.

[SIRCIND001] Work effectively in a community pharmacy*

This unit provides the foundational knowledge and skills needed to work in a retail pharmacy environment. Students will learn about team roles, store procedures, and workplace expectations.

[SIRCCCS002] Provide and promote services to pharmacy customers*

Students will develop customer service skills specific to the pharmacy industry, including how to meet customer needs and handle queries. The unit also covers how to promote available health services and products.

[SIRXCEG003] Build customer relationships and loyalty*

This unit focuses on strategies for developing strong, lasting relationships with customers in a retail setting. Students will learn how to create positive customer experiences that encourage return business.

[SIRXMKT001] Support marketing and promotional activities*

Students will learn how to assist in implementing marketing campaigns and promotions within a pharmacy. The unit covers merchandising, displays, and customer engagement strategies.

[SIRXCEG008] Manage disrespectful, aggressive or abusive customers*

This unit equips students with the skills to respond calmly and effectively to challenging customer behaviour. They will learn techniques for de-escalation, conflict resolution, and maintaining a safe work environment.

[SIRCDIS001] Assist customers with prescriptions*

Students will learn the correct procedures for handling prescriptions, including checking details and preparing items for pharmacist review. They will also understand confidentiality and the importance of accuracy.

[SIRCPPA005] Assist customers with cough and cold relief products*^

This unit provides knowledge on recommending appropriate products for coughs, colds, and flu-like symptoms. Students will learn to ask relevant questions to ensure safe and suitable product selection.

[SIRCPPA009] Assist customers with allergy relief products*^

Students will gain understanding of common allergies and appropriate over-the-counter treatments. They will learn to assist customers in selecting antihistamines, nasal sprays, and eye drops.

[SIRCPPA010] Assist customers with analgesic and anti-inflammatory products*^

This unit teaches students about different pain relief medications and their appropriate use. Students will learn how to provide accurate product information while considering customer health needs.

[SIRCPPA006] Assist customers with skin and anti-fungal products*^

Students will develop knowledge of skin care conditions and fungal infections commonly treated in pharmacies. They will learn to provide advice on topical creams, ointments, and preventative care.

[SIRCPPA008] Assist customers with products for gastro-intestinal conditions^*

This unit covers common digestive issues and the pharmacy products used to manage them. Students will learn to assist customers with safe use of treatments for nausea, indigestion, diarrhoea, and constipation.

[HLTAID011] Provide first aid

Students will learn how to respond to medical emergencies by administering first aid for injuries and illnesses. The unit includes CPR, wound care, and managing shock until professional help arrives.