What is Assertiveness?
Assertiveness is the ability to express one’s feelings, opinions, beliefs and needs directly, openly and honestly, assert one’s rights whilst respecting the feelings and rights of another (Lloyd, 1998). Non-assertive individuals may be passive, aggressive or passive-aggressive. Passive clients appear to be unconcerned with their own rights and are more likely to allow others to infringe on their rights than to stand up and speak out (McBride, 1998). »