Emotional intelligence (EI) has been a hot topic in business, personal development, relationships and the media for at least the past decade. While some see it as a touchy-feely or overly personal approach to leadership, many experts believe that it pays dividends in terms of productivity, performance, turnover, motivation and ultimately success. »
The idea that we human beings have not only a quotient of cognitive intelligence, our so-called “IQ”, but also a level of emotional intelligence, called either “EQ” (for emotional quotient) or “EI” (emotional intelligence) has been emerging for at least 30 years (Mayer, Salovey, & Caruso, 2004b). It began to be popularised in the 1990s and is now in common p... »
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