Every person has distinctive viewpoints that are equally valid (from where they stand) as the other party involved in the conflict. Each person’s viewpoint makes a contribution to the whole and requires consideration and respect in order to form a complete solution. This wider view can open up the communication transaction possibilities. It may require one party to change their mind chatter ... »
Negotiation is defined by the Macquarie Dictionary (1998) as ‘to confer (with another) with a view to agreement’. There are no formal rules governing how these negotiations are to be conducted, although there are culturally accepted styles or approaches for doing so. »
Barsky, A. E. (2007). Conflict resolution for the helping professions (2nd ed.). Belmont, CA: Thomson Brooks/Cole. 364 pages. ISBN: 0-495-09225-8 »
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