Case Management

An Introduction to Case Management

Many clients who access counselling have multiple services assisting them with their ongoing living, health, and social needs. In some cases, clients are supported by a case manager (or a case management service) who coordinates these services to make sure that clients’ needs and goals are met in an efficient and effective manner (Summers, 2016). »

Case Management of Anxiety and Stress

Leah is a 24 year old woman who was recently discharged from the Army on medical grounds. During her four years in the Army, Leah experienced high levels of stress and anxiety which she coped with by drinking heavily. When she presented for counselling, Leah had been sober for 55 days and was seeking strategies to cope with her anxiety that didn't involve drinking. »

An Insight into the Solution

This case history details a significant time in the life of the Smith-Curtis* family. This family did not come to counselling voluntarily, but were referred by the Department of Families after substantiated allegations of abuse and neglect of their two children. The counselling agency, (a non-government service provider), is experienced in working with involuntary clients who make up two thirds of... »

Intervention in Case Planning

Counsellors are often directly involved in the intervention phase of case planning. A counsellor may in fact be a service provider that a case manager utilises as part of their case plan. This post, however, is not focused on direct, personal interventions (although that is generally the core work of the counsellor), it is focused instead on the intervention processes counsellors can utilise when ... »

Counselling Case Study: Managing Anxiety

Leah is a 24 year old woman who was recently discharged from the Army on medical grounds. During her four years in the Army, Leah experienced high levels of stress and anxiety which she coped with by drinking heavily. When she presented for counselling, Leah had been sober for 55 days and was seeking strategies to cope with her anxiety that didn’t involve drinking. »