Would you know what to say or do in order to de-escalate from a client – or anyone – threatening to harm you if they don’t get what they want? Would you know – if all else fails – how to keep yourself safe in a violent situation? In this article, we share with you a set of responses for dealing with an angry person – safely – at each of seven levels of anger. »
Because it is so multi-faceted, misperceptions about anger abound, and the question arises: how shall we regard anger? How do we advise the client to think about it? Folk wisdom often would say that the best thing to do is just let it all out, but is it? Clients complain that they cannot control it, that the tendency to be easily angered is inherited, but again, is there evidence for that? This ar... »
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