Counselling incorporates a wide variety of areas that apply to many different environments and situations. Understanding human behaviour and enabling (or improving) communication are essential in interacting positively with others. This view has been increasingly accepted by businesses and organisations, especially in terms of its contribution in improving productivity.

There are many benefits of applying counselling-based communication skills and tools in the workplace.  These include:

1.       Enabling a better understanding of why employees behave as they do. This allows identification of those factors that both motivate and inhibit employee behaviour and interaction.

2.       Allowing the development and implementation of strategies that align employee work behaviours with organisational goals including effective motivational strategies, cross-training programs, a greater emphasis on teambuilding, and developing trusting and predictable relationships with employees.

3.       Improving communication and essential feedback mechanisms that allow employees to communicate with Managers.

4.       Earlier identification and addressing of behaviours that are not conducive to workplace productivity and performance such as stress, poor work priority and organisation, and job dissatisfaction. 

5.       Increase in employee loyalty and job satisfaction as staff perceive they are working within a caring and supportive environment.

6.       Higher employee commitment to organisational goals and job performance with less focus upon wages and pay increases.

7.       Improved productivity from higher levels of employee job satisfaction, self-esteem and motivation.

8.       Earlier identification and resolution of employee grievances.

9.       Reduced levels of workplace conflict, downtime, industrial disputes and workplace stress.

10.   Increased staff retention and workplace communication.

As a Registered Training Organisation, the Institute is committed to supporting and protecting the rights and benefits of our students.  AIPC expresses this commitment in a number of our student policies. Some of the areas covered are:

Recognition of Prior Learning: If you have existing counselling skills and knowledge, then you may be able to receive recognition for these.

Mutual Recognition (Credit Transfer) of Qualifications: The Diploma contains 5 recognised Units of Competency from the Community Services and Health Training Package.  If you have completed any of these Units of Competency in another training program, you can apply for recognition of your competency in these Unit/s towards your Diploma studies.  This means you do not have to complete these Units again.

Feedback and Complaints: In the quest for 100% student satisfaction, we welcome feedback from students on how we can improve our service. This policy provides an avenue for students to let us know of their feedback or anything they may not be completely happy about.