Diploma of Community Services (Case Management)

[CHCCSM005] Develop, facilitate and review all aspects of case management #

Students will obtain the ability to develop and implement case management processes to allow for planning, monitoring and reviewing for effective service provision.

[CHCPRP001] Develop and maintain networks and collaborative partnerships #

This unit focuses on developing networks, service delivery and improving your professional practice.

[CHCADV002] Provide advocacy and representation services #

This unit provides students with the knowledge and skills required to formally advocate for clients within the service.

[CHCDEV001] Confirm client developmental status *

Students learn how to review the developmental status of their clients using appropriate language, questions and documentation.

[CHCDEV003] Analyse client information for service planning and delivery *

This units provides the relevant knowledge for developing appropriate service plans, based on client needs.

[CHCCCS004] Assess co-existing needs #

In this unit, students will learn how to determine a range of suitable services to address diverse client needs, through client assessment and liaising with specialists.

[CHCCSM004] Coordinate complex case requirements #

Students will gain the skills and knowledge to coordinate a multitude of services, based on individual client needs.

[CHCCSM006] Provide case management supervision #

This unit allows students to learn how to work within a leadership capacity within a case management capacity, including providing advice on the delivery of service to clients and working through continuous improvement practices.

[CHCMGT005] Facilitate workplace debriefing and support processes #

Students will gain the relevant skills and knowledge through this unit to provide support to colleagues within a service, including managing their health and safety and taking action where appropriate.

[CHCDIV003] Manage and promote diversity *

This unit allows students with the ability to evaluate and promote diversity within a service, and manage and contribute to workplace diversity policies and practices.

[CHCCOM003] Develop workplace communication strategies #

Students learn how to identify and develop communication practices within a service, to clients and with external support networks.

[CHCLEG003] Manage legal and ethical compliance *

This unit focuses on understanding, developing and monitoring legal, ethical and compliance issues within a service.

[HLTWHS004] Manage work health and safety *

Working under Workplace Health and Safety legislation, this unit outlines how to establish, maintain and evaluate Workplace Health and Safety policies and procedures.

[CHCCCS007] Develop and implement service programs #

This unit provides the relevant skills and knowledge to develop programs and services to meet the needs of clients.

[CHCPRP003] Reflect on and improve own professional practice

Students will learn how to evaluate their own professional development through evaluation and reflection practices.